📞 App Support
Welcome to Routee Support! We're here to help you with any questions or issues you may have with our transportation connection platform.
🔧 Technical Support
Having trouble with the app? Contact us for technical assistance, bug reports, or feature requests.
💰 Payment Issues
Questions about wallet transactions, payments, or point purchases? We're here to help resolve any payment-related concerns.
🚗 Account Management
Need help with your profile, vehicle registration, or account verification? Get personalized assistance.
🚗
Routee
Your Complete Transportation Connection Platform
Download on the
App Store
Get it on
Android
📧 Contact Us
Get in touch with us through any of the following methods:
Availability
24/7 Available
✨ App Features
🚗 For Drivers
- Create service posts for taxi & delivery
- Manage vehicle fleet
- Track earnings & transactions
- Build subscriber networks
📱 For Passengers
- Browse available services
- Subscribe to trusted drivers
- Secure payment system
- Real-time notifications
💰 Wallet System
- Digital wallet integration
- Points-based transactions
- Transaction history
- Secure payments
🌍 Multi-Language
- English support
- Arabic support
- Spanish support
- Dark/Light themes
❓ Frequently Asked Questions
How do I create an account?
Download the Routee app, tap "Sign Up", enter your email and create a password. You'll receive a verification email to activate your account.
How do I add money to my wallet?
Go to the Wallet section in the app, tap "Buy Points", choose your preferred payment method, and follow the secure checkout process.
How do I register my vehicle?
Navigate to "My Vehicles" in the dashboard, tap "Add Vehicle", and fill in your vehicle details including registration, insurance, and photos.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect your personal information. We never share your data with third parties without your consent.
How do I contact customer support?
Contact us at routeepro@gmail.com. We typically respond within 24-48 hours.
🔒 Privacy Policy
Last updated: September 14, 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, add vehicle information, or contact us for support. This may include:
- Personal identification information (name, email address, phone number)
- Vehicle information and documentation
- Transaction and payment information
- Location data (when you use location-based features)
- Usage information and preferences
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices and support messages
- Respond to your comments and questions
- Ensure the security and integrity of our platform
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Contact Us
If you have any questions about this Privacy Policy, please contact us at routeepro@gmail.com.
📋 Terms of Service
Last updated: September 14, 2025
Acceptance of Terms
By downloading, installing, or using the Routee mobile application, you agree to be bound by these Terms of Service.
Description of Service
Routee is a platform that connects drivers and passengers for transportation services including taxi rides and deliveries. We provide the technology platform but are not a transportation company.
User Accounts
- You must be at least 18 years old to use our service
- You are responsible for maintaining the security of your account
- You must provide accurate and complete information
- You are responsible for all activities under your account
Prohibited Uses
You may not use our service:
- For any unlawful purpose or illegal activity
- To harass, abuse, or harm other users
- To impersonate any person or entity
- To interfere with or disrupt the service
- To upload malicious code or content
Payments and Refunds
- All payments are processed securely through our payment partners
- Refunds are handled on a case-by-case basis
- Service fees are non-refundable unless required by law
- You are responsible for any applicable taxes
Limitation of Liability
Routee is not liable for any indirect, incidental, special, or consequential damages arising from your use of the service.
Termination
We reserve the right to terminate or suspend your account at any time for violations of these terms or for any other reason.
Contact Information
For questions about these Terms of Service, contact us at routeepro@gmail.com.